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Cancellation Policy

CANCELLATION POLICY Consumers (any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their self-employed professional activity, §13 BGB) have a statutory right of withdrawal as follows. CANCELLATION POLICY Right of withdrawal You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods. In order to exercise your right of withdrawal, you must inform us (es ce fashion GmbH, Rosengasse 1, 82237 Wörthsee, phone: +49 (0)89 - 34 74 17, fax: +49 (0)89 - 33 01 97 56, e-mail: service@cashmere-fashion.de) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form for this purpose, but this is not mandatory. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period. Consequences of withdrawal If you withdraw from this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us without delay and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period. For returns from Germany and Austria the following applies: We bear the costs of returning the goods. For returns from Switzerland: You bear the direct costs of returning the goods. You will only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for checking their nature, properties and functioning. To exercise your right of revocation you can use the sample revocation form below. Return shipments from Germany and Austria are free of charge. In order to be able to offer you this service in the future, we would be grateful if you could observe the following instructions when returning goods. • Please contact our customer service, for example by e-mail to service@cashmere-fashion.de. We will then send you a return slip. • Please do not send the goods back to us carriage forward. • To enable us to quickly and easily identify your goods, please do not remove any labels. However, non-observance of these instructions does not affect your legal rights, in particular your legal right of withdrawal and your warranty rights. Sample withdrawal form (If you want to cancel the contract, please fill in this form and send it back). To: es ce fashion GmbH Rosengasse 1 82237 Wörthsee Fax: +49 (0)89 - 33 01 97 56 E-Mail: service@cashmere-fashion.de I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) _____________________________________________ Ordered on (*): _______________________ /received on (*): _______________ Name of the consumer(s): _____________________________________________ Address of the consumer(s): ____________________________________________ ____________________________________________ ____________________________________________ Signature of the consumer(s) (only in case of communication on paper) _____________________________________________ Date _________________ (*) Delete as appropriate