Cancellation policy
Consumers (any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity, §13 BGB) have a statutory right of withdrawal as follows.
WIDER REASON
To exercise your right of withdrawal, you can use the model withdrawal form below.
Returns from Germany and Austria are free of charge with us. So that we can continue to offer you this service in the future, we would be grateful if you could observe the following instructions for your return.
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WIDER REASON
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
In order to exercise your right of revocation, you must inform us (es ce fashion GmbH, Rosengasse 1, 82237 Wörthsee, Phone: +49 (0)89 - 34 74 17, Fax: +49 (0)89 - 33 01 97 56, E-Mail: service@cashmere-fashion.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached model cancellation form for this purpose, which is, however, not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
For returns from Germany and Austria, the following applies: We will bear the costs of returning the goods.
For returns from Switzerland, the following applies: You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
.You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
In order to exercise your right of revocation, you must inform us (es ce fashion GmbH, Rosengasse 1, 82237 Wörthsee, Phone: +49 (0)89 - 34 74 17, Fax: +49 (0)89 - 33 01 97 56, E-Mail: service@cashmere-fashion.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached model cancellation form for this purpose, which is, however, not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
For returns from Germany and Austria, the following applies: We will bear the costs of returning the goods.
For returns from Switzerland, the following applies: You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
To exercise your right of withdrawal, you can use the model withdrawal form below.
Returns from Germany and Austria are free of charge with us. So that we can continue to offer you this service in the future, we would be grateful if you could observe the following instructions for your return.
- Contact our customer service, for example by e-mail to service@cashmere-fashion.de. We will then send you a return note.
- Please do not return the goods to us freight collect.
- To enable us to quickly and easily allocate your goods, please do not remove any labels, if possible.
.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form.)
To:
es ce fashion GmbH
Rosengasse 1
82237 Wörthsee
Fax: +49 (0)89 - 33 01 97 56
E-mail: service@cashmere-fashion.de
I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
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Ordered on (*): _ _ _ _ _ _ /received on (*): _ _ _ _ _ _
Name of consumer(s):
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Address of consumer(s):
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Signature of. Consumer(s) (only if notice is given on paper)
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Date
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(*) Delete as applicable
(If you wish to cancel the contract, please complete and return this form.)
To:
es ce fashion GmbH
Rosengasse 1
82237 Wörthsee
Fax: +49 (0)89 - 33 01 97 56
E-mail: service@cashmere-fashion.de
I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Ordered on (*): _ _ _ _ _ _ /received on (*): _ _ _ _ _ _
Name of consumer(s):
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Address of consumer(s):
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
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Signature of. Consumer(s) (only if notice is given on paper)
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Date
_ _ _ _ _ _ _
(*) Delete as applicable