It is a shame that you are not satisfied with the product you have purchased from us. In this case you can of course make use of your right of withdrawal. Of course, we are also happy to help in the context of guarantee or warranty cases.
You can create the DHL return label required for the free return, applies to Germany, Switzerland and Austria. Please enter the project number and your sender address in our DHL return label form and click on the Request return label button. You will then receive a PDF document with the corresponding DHL return label, as well as all other information about your return.ung.
Please note that if the goods are used, worn, washed or damaged, cashmere-fashion is not obliged to take back or exchange the goods.
The average processing time for a return is approx. 4 working days. If everything is correct when you return the item, we will refund you the amount. The refund will be made the same way that it was paid.
If you have any questions or are unclear about the return, please contact us by email or phone.