I'm sorry to hear that you are not satisfied with the product you purchased from us. Of course, you can make use of your right of withdrawal in this case. We will also be happy to help you with any warranty or guarantee claims.
You can create the DHL return label required for free returns yourself (applies to Germany, Switzerland and Austria). To do so, please enter the project number and your sender address in our DHL return label form and press the "Request return label" button. You will then receive a PDF document with the corresponding DHL return label, as well as all other information regarding your return.
Please note, if the goods are used, worn, washed or damaged, cashmere-fashion is not obliged to take back or exchange the goods.
The average processing time of a return is approximately 4 working days. If everything is correct on return, we will refund you. The refund will be made in the same way as the payment was made.
If you have any questions or are unclear about the return, please contact us by email or phone.