It is a pity that you are not satisfied with the product you bought from us. In this case you can of course make use of your right of withdrawal. Of course, we are also happy to help you in warranty or guarantee cases. You can create the DHL return label required for the free return shipment yourself (applies to Germany, Switzerland and Austria). Please enter the project number and your return address in our DHL return label form and press the button "Request return label". You will then receive a PDF document with the corresponding DHL return label, as well as all further information regarding your return. The DHL return label for Germany / Deutschland The DHL return label for Austria / Österreich The DHL return label for Switzerland / Schweiz Please note, if the goods have been used, worn, washed or damaged, cashmere-fashion is not obliged to take back or exchange the goods. The average processing time for a return is approx. 4 working days. If everything is correct when returning the goods, we will refund the amount. The refund will be made in the same way as the payment was made. If you have any questions or uncertainties regarding the return, please contact us by email or telephone.